Salts Medilink Website Terms of Use and Privacy and Cookie Policy - September 2016

Information about our Organisation and Website (the “website”) is offered by Salts Healthcare Limited, a limited company registered in England and Wales under company number 00074096 and our registered office is at Richard Street, Aston, Birmingham, West Midlands, B7 4AA. Salts Medilink (“we”, “our”, “us”) is a brand of Salts Healthcare Limited.

We are regulated by NHS England, NHS Scotland, NHS Wales and NHS Northern Ireland.

You can write to us at the above address or email at

Please read the Terms of Use and Privacy and Cookie Policy carefully. By using the website you are deemed to have agreed to and accept the Terms of Use and Privacy and Cookie Policy. If you do not agree with these terms please do not use the website.

We recommend that you print a copy of the Terms of Use and Privacy and Cookie Policy for future reference.

Our Terms of Use and Privacy and Cookie Policy may be reviewed and updated occasionally and therefore we advise that every time you use our website, you check these terms to ensure you understand the terms that apply at that time.


Information on the website

We do our best to ensure that the information on the website is accurate and helpful at all times but it is not intended to amount to advice on which you should reply. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

We cannot ultimately warrant and we make no representations or guarantees (whether express or implied) that the information on our website is accurate, complete or up to date.

We do our best to ensure that the website operates properly at all times, but we make no warranties or guarantees as to the availability or accessibility of the website.

We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Product Images and Descriptions

Whilst we endeavour to ensure that all photographs and descriptions featured on this website are fully representative of the products, they are intended as a guide only for identification of each product and we reserve the right to modify product specifications.

People in the UK

Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is appropriate for use or available in other locations.

Registering for prescription orders and your account

You will need to register with us to order your prescription goods online through the website.

If you are an existing customer, you will just need to register for online ordering by completing and submitting the following form. You will then be sent login details.

If you are NOT an existing customer, you will need to complete and submit the following form. This form asks you to provide additional information to enable us to set up an account for you. You will then be sent login details.

Please keep your account and login details safe. If you choose or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at


We are a Dispensing Appliance Contractor (DAC). The Department of Health requires that a DAC is in receipt of your prescription prior to dispensing any goods to you. This means that you can place your order for goods online but we cannot dispense your goods until we are in receipt of your prescription.

You will need to post your original prescription to one of our branch offices in the freepost envelope provided to you. If you have not been supplied with a freepost envelope, please post your prescription to: Freepost RLUZ-XJBU-BZAH, Salts Medilink, Richard Street, Birmingham B7 4AA. We are not allowed to accept scanned in copies of your prescription.

Once our branch office receives your prescription, we will confirm receipt.

We do not return your prescription to you. The branch office sends all prescriptions to our head office. We aim to send all prescriptions held at our branch offices to our head office by courier on a daily basis. Our head office will then send all prescriptions on to the Prescription Pricing Authority on a monthly basis.

All prescriptions you provide to us are locked in a safe either at one of our branches or our head office.

For more information on this you can visit:


This website may link to other websites, which we do not have control over. We are not responsible for the content of such websites or for their own privacy practices, or for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these websites nor are we authorised to make representations on their behalf.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website.

We are not responsible for the content of any websites that have links with the website.

Loss and Damages

Please note that we only provide our website for domestic and private use. We will not be liable for any loss, damage, expense, costs, delays, loss of profit, loss of business, business interruption, loss of business opportunity or other liability whatsoever (including without limitation any financial losses).

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Nothing within these conditions operates so as to exclude, limit or restrict our liability to you where it would be unlawful to do so including death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Nothing in these terms affects your statutory rights as a consumer.

Copyright, Logos, Patents and Trademarks

All Intellectual Property rights and goodwill in or relating to the contents of the website belong to either us or to our suppliers.

In particular, the trade marks displayed are registered and nothing contained in these Terms of Use or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing web pages which contain the trade marks is only permitted as set out below.

You may:

  1. download to a local hard disk and print extracts from the website solely for personal, non-commercial use; and
  2. copy downloaded extracts to others for their personal, non-commercial use.

    You must not:

  1. reproduce part or all of the contents of the web site in any form unless it is for personal, non-commercial use.
  2. copy or otherwise incorporate into or store in any other web site, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).
  3. not frame or link to the website or any part of it without our express permission.

Green Promise Environmental Policy

Salts Healthcare Ltd recognises that its activities can impact upon the environment. Our policy and associated environmental system provides the framework for the setting and achievement of our environmental objectives. View the Salts Green Promise Environmental Policy (PDF).

Which country’s laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


The privacy of all our customers and website users is of great importance to us at Salts Medilink (“we”, “our”, “us”). Our privacy and cookie policy outlines how your personal information will be treated.

Our privacy and cookie policy may be reviewed and updated occasionally and therefore we would advise you to read this page regularly to check our most up to date policy.

Data Controller

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Salts Healthcare Limited of Richard Street, Aston, Birmingham, West Midlands, B7 4AA.

Data Collection

We collect personal data that you provide to us by filling in forms on the website or by corresponding with us by phone, e-mail or otherwise or by registering to use the website, subscribing to our service, placing an order on the website, searching for a product, participating in discussion boards or other social media functions on our website, entering a competition, promotion or survey and when you report a problem with the website.

With regard to each of your visits to our website we may also automatically collect the following information:

  1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, healthcare professionals, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

We will also collect sensitive personal data concerning your physical health from or about you in order to dispense goods to you under any prescriptions or repeat prescriptions that you provide to us.

Use of Information

We collect personal data that you provide to us to provide health services to you (including processing your prescription orders), for administration purposes (such as to maintain our accounts and records), promote our services and to support and manage our employees.

We may wish to contact you for feedback or research purposes.

We do not collect information about our visitors from other sources, such as public records or bodies or private organisations.

It may be necessary to share your personal data with our associates and service providers in order to fulfill our contractual obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

We may use the information that we collect from you on this website to provide you with details of services, newsletters and items of interest that we feel may be of specific interest to you. Contact may be via mail, telephone, or interactive media such as email and SMS. By providing us with your address, telephone number and email address, you consent to being contacted by these methods for these purposes.

If you do not wish to receive marketing information from us or our associates and service providers you can opt out. You can unsubscribe from receiving this information at any time by simply emailing us with your details and stating that you wish to unsubscribe. Unsubscribe details will also be clearly indicated on any newsletters and mails that you receive from us.

We may also use the information that we collect from you:

  1. to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  2. to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
  3. to allow you to participate in interactive features of our service, when you choose to do so;
  4. as part of our efforts to keep our website safe and secure;
  5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  6. to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

If we wish to use your personal data for a new purpose, we will ask for your consent by indicating in a box at the point that we collect your personal data.

We may keep your personal data for a reasonable period for these purposes.

Anonymous Access

You can access our website home page and browse our website without disclosing your personal data.


This website may use standard technology called ‘cookies’. A cookie is a small piece of information stored by your browser on your computer’s hard drive. Cookies enable us to identify you and are used to simplify the logging on process for registered users. They do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

Most browsers automatically accept cookies, but you usually have the option to change your browser to prevent cookies being stored, however if you do turn cookies off this can limit the service we can offer you.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1 – Essential cookies

When a user visits the website, a user session is started when a user logs into their account. The user session is then active until the user either logs out or closes down their browser. During the session’s existence it will contain information about the user’s account and also the order i.e. items the user has added to their order/shopping cart. This session information is used only to allow the user to place an order on the website and none of this information is transmitted to any third party organisations.

Category 2 – Performance cookies

The website uses Google Analytics performance cookies to track how content provided is being used. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This tracking allows us to gain a better understanding of potential areas for improvement so as to continually improve the relevance of and accessibility to, the content we provide.

These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. We may at times deposit certain cookies on a visitor’s computer. However should you have ‘cookies’ disabled on your machine then you continue to have exactly the same access to our content as with ‘cookies’ enabled.

This usage information will only be used by us, and our relevant partners, to increase the quality of content, servicing, support to our visitors and registers e-commerce transactions but no client-data is sent.

Some of this information may be made public from time to time, however it will only be in an aggregate, non-personally identifiable form, such as how many visitors have been to the website.

Click here for further details on the cookies set by Google Analytics.

For more information about cookies or to switch off cookies on your browser please visit

Your consent and other people’s information

By providing us with your personal data (including sensitive personal data), you consent to us processing your personal data, including sensitive personal data, for the above purposes.

If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed. However they will still need to confirm consent to process personal sensitive data and when we first contact them we may tell them where we got their information from.

You agree that any information you provide to us by email or otherwise (including any data, questions, comments or suggestions) is not confidential and agree that we can compile and use such information for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. You also agree that we can compile and use any ideas, concepts, know-how or techniques contained in any communication you send to the website for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.


We may share your information with selected third parties including:

  1. Healthcare professionals, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, including the Prescription Pricing Authority.
  2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  3. Analytics and search engine providers that assist us in the improvement and optimisation of our website.

We may disclose your personal information to third parties:

  1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  2. If Salts Healthcare Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Salts Healthcare Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Data Storage and Security

All information you provide to us when you place orders or access your account information is stored on our secure servers. SSL (the secure server software) encrypts your information before it is sent to us. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We have implemented security policies, rules and technical measures to protect the personal data we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

Personal Information

You can request a readable copy of the personal data we hold about you by writing to the Data Protection Officer at Salts Healthcare, Richard Street, Aston, Birmingham, B7 4AA. This information will be provided to you at a charge of £10 and will normally be provided within 40 days. We may require proof of identity before providing this information.

You are entitled to challenge the data we hold about you, and where appropriate, you may have the data erased, amended or completed.

For quality control and training purposes, we may monitor or record your communications with us.

Privacy Compliance

Our privacy and cookie policy is compliant with the Act.

Privacy Support

If you have any queries about our privacy and cookie policy or the security at our website please email

Changes to our Privacy and Cookie Policy

Any changes we make to our privacy and cookie policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy and cookie policy.