Important Information - Coronavirus (COVID-19)
Date: 16 March 2020 Category: News
We understand that many of our customers may have concerns with regards to whether they can expect to receive their prescription products as normal in the current coronavirus situation.
We would like to reassure you that at present, we do not have any concerns about the continued supply of any manufacturers’ products. Please be aware, however, that some of our complimenting items, such as our hand sanitisers and wet wipes, are currently not available due to worldwide shortages.
The NHS are regularly checking with suppliers of goods and services and currently there are no issues with the availability of supplies. Therefore, GPs are being instructed not to encourage stockpiling, so we advise you place your prescription requests as you would do normally.
We are continuing to monitor the situation as it develops and will keep you informed with any changes.
Statement from our 3rd party delivery companies
You can rest assured that PGS Global and our delivery partners have made all the contingency plans possible to ensure all our customer orders continue to be delivered on time, even in these trying times.
However, should there be significant disruption emergency options have been designed to ensure essential goods, which obviously includes medical supplies, and all key locations which includes hospitals and patients, are guaranteed to take priority.
Both of our network partners PalletTrack and APC Overnight have also implemented similar regimes, whereby same day vehicles are available should they be needed to these key delivery priorities.
Medilink Dispensing Care Centres
Please see below the Medilink 19 dispensing care centres across the UK which are fully operating in support of NHS prescription:
Birmingham - Aston
Birmingham - Central
Birmingham - Solihull
If due to the Coronavirus outbreak, any Dispensing Care Centre had to close, the Medilink® service would still be operating using the network of other dispensaries across the country. In this instance, please call our Freephone 0800 626 388 and your call will be directed to another centre who will be able to support you. We will keep you informed of any changes