Important Information - Coronavirus (COVID-19)

Date: 16 March 2020      Category: News

Important Information - Coronavirus (COVID-19)

We understand that many of our customers may have concerns with regards to whether they can expect to receive their prescription products as normal in the current coronavirus situation.

We would like to reassure you that at present, we do not have any concerns about the continued supply of any manufacturers’ products.

The NHS are regularly checking with suppliers of goods and services and currently there are no issues with the availability of supplies. Therefore, GPs are being instructed not to encourage stockpiling, so we advise you place your prescription requests as you would do normally.

We are continuing to monitor the situation as it develops and will keep you informed with any changes.

Statement from our 3rd party delivery companies

You can rest assured that PGS Global and our delivery partners have made all the contingency plans possible to ensure all our customer orders continue to be delivered on time, even in these trying times.

However, should there be significant disruption emergency options have been designed to ensure essential goods, which obviously includes medical supplies, and all key locations which includes hospitals and patients, are guaranteed to take priority.

Both of our network partners PalletTrack and APC Overnight have also implemented similar regimes, whereby same day vehicles are available should they be needed to these key delivery priorities.

Medilink Dispensing Care Centres

Please see below the Medilink 19 dispensing care centres across the UK which are fully operating in support of NHS prescription:

Birmingham - Aston

Contact Details

Birmingham - Central

Contact Details

Birmingham - Solihull

Contact Details

Bournemouth

Contact Details

Brighton

Contact Details

Broadway

Contact Details

Cardiff

Contact Details

Charlbury

Contact Details

Chesterfield

Contact Details

Dundee

Contact Details

Edinburgh

Contact Details

Exeter

Contact Details

Glasgow

Contact Details

Hull

Contact Details

Inverness

Contact Details

London

Contact Details

Manchester

Contact Details

Newcastle

Contact Details

Plymouth

Contact Details

If due to the Coronavirus outbreak, any Dispensing Care Centre had to close, the Medilink® service would still be operating using the network of other dispensaries across the country. In this instance, please call our Freephone 0800 626 388 and your call will be directed to another centre who will be able to support you. We will keep you informed of any changes