Medilink Stay Connected Support Service

Helping you cope with self-isolation during the Covid-19 crisis.

Medilink Stay Connected Support Service

What is the Medilink Stay Connected Support Service?

In light of the coronavirus crisis, this is a difficult time for all - but none more so than the vulnerable people in our society who have been asked to self-isolate for their own protection and the protection of others.

A large number of people living with a stoma and/or continence conditions are included within that category, and many of which are living alone without a friend or family member to keep them company at this difficult time.

At Medilink®, we are trying to do all we can to help those living in isolation as a result of the government advice. The Medilink® Stay Connected support service is our way of trying to lessen the burden of loneliness over the coming weeks.

If you have been advised to self-isolate and would like someone to speak to, simply register below to arrange a call back from one of our friendly Customer Care team members, made up of dedicated and experienced volunteers from within our wider workforce.

How does it work?

1. Register for the Medilink® Stay Connected support service using the form below

2. One of our Customer Care team members will call you back within 2 working days

3. Enjoy a 15-minute chat with one of our team, who are there to offer their support and friendship

If you are a Medilink® customer and wish to speak to someone about your order, please contact your local Medilink® Dispensing Care Centre as usual. The volunteers working on the Medilink® Stay Connected support service do not work within the Medilink® Care Centres and will unfortunately not be able to deal with your order queries. Our volunteers are not clinically trained either, so will not be able to offer any clinical advice.

*Please note, this service is available to any person living with a stoma in the UK, who is currently self isolating. You do not need to be a Medilink customer to access this service, we are collecting this data to ensure our Medilink customer records are kept up to date.

Customer Consent:

Please note that if at any time you wish to withdraw your consent please email: or write to Data Protection Officers, Salts Healthcare Ltd, Richard Street, Aston, Birmingham, B7 4AA, or call 0121 333 2000..

Man on the phone to Medilink Customer Services

Important Coronavirus Information

We understand that many of our customers may have concerns with regards to whether they can expect to receive their prescription products as normal in the current coronavirus situation.

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