Medilink® delivers prescription stoma and continence supplies from a broad range of manufacturers, free of charge, straight to your door. Our home delivery service for stoma and continence products comes with no delivery charge and no minimum order. We ensure your continence and stoma supplies delivery arrives discreetly in plain, unbranded packaging for your privacy.
How Medilink® home delivery works
Our stoma home delivery service works in four steps:
1. Register with us
Registering takes just a few minutes - you can do it online or over the phone. A member of our team will ask which products you use and where to send them.
2. We handle your prescription
We collect your repeat prescription from your GP surgery on your behalf. In England, you can also nominate Medilink® through the NHS Electronic Prescription Service. This means your prescription reaches us electronically and there is no need for you to visit your GP surgery.
3. Place your order
There are four ways to order - online through your Medilink® account, by Freephone on 0800 626 388, by email, or by post.
4. We dispense and deliver
Your stoma and continence home delivery order is dispatched within 48 hours of your prescription reaching us, tracked as standard, and delivered free of charge.
Delivery options that fit your routine
Having a medical condition doesn’t need to define how you lead your life, and we understand that waiting at home all day is not always possible. That’s why Medilink® offers a selection of delivery options to fit your routine.
You can choose to have your order delivered to your home and, if you plan to go out, you can tell us where to leave the parcel safely. Alternatively, choose delivery to a different address instead, such as your workplace or a family member's home - whichever is easiest for you.
We also offer two-hour timed delivery slot notification by text or email so you know when to expect your order.
You can change your delivery preference at any time by calling your local dispensing care centre.
Register with Medilink today®
Whether you’re recently post surgery or simply looking for an easy way to receive your products directly to your door, you can rely on Medilink® for your stoma, continence and ostomy home delivery.
Register online today, or call us to speak to us for more support and advice.
How to register with Medilink®
Start to enjoy our free reliable and discreet home delivery service benefits by registering with Medilink® today.
How to place an order
We know that it is important that you don’t run out of your supplies. That’s why at Medilink® we make it easy for you, offering 4 different ordering methods.
Delivery Options
Having a medical condition doesn’t need to define how you lead your life. That’s why Medilink® offers a number of ways to deliver your stoma and/or continence supplies to suit your routine best.
Medilink® Language Support
When English isn’t your preferred language, it can be challenging. The new Medilink® Language Support Service helps overcome that language barrier.
Prescription Information
We dispense all makes of stoma and continence appliances from all manufacturers, but for us to be able to send them to you we will need to obtain your prescription before dispensing them.
Electronic Prescription Service
We are equipped to support NHS England’s Electronic Prescription Service, to enable us to provide customers with a fast & efficient dispensing service for stoma and/or continence supplies.
Complimenting Items
As well as a reliable, free and discreet delivery service, Medilink® offers a comprehensive range of complimenting items that help you with your daily routine.
Need support or advice?
If you need any further support or advice, then please contact Medilink® today. You can call us Monday to Saturday, from 9am to 5pm, on Freephone 0800 626388.
