Whether you're finding out how to order stoma supplies for the first time or you're an existing customer looking for the easiest way to reorder, there are four simple ways to order with Medilink® - by phone, online, by email or by post. Your supplies are delivered directly to your door, and the steps below show you how to get started.
Placing your first order
With your consent, your nurse can register and assist with placing your first prescription order.
Alternatively, you can register with Medilink® yourself and place your first order with the delivery company of your choice by phone, email, online or by post*. To sign up for a delivery service, you’ll need to have some key information to hand:
- NHS (England and Wales) or CHI (Scotland) number
- Address
- DOB
- Exemption details** - You are likely to be exempt from paying for your NHS prescriptions. This could be due to your age, where you live, income-based, or a medical exemption certificate. For more information, contact your GP, Urology Nurse or Stoma Care Nurse.
- Product or product codes (if known)
- Delivery instructions
- GP details
*Not all companies offer these options
**England only
STEP 1
Select how you want to place your order
There are a number of ways to order stoma products and continence supplies with Medilink®, so you can choose whichever suits you best. If you're unsure how to place a stoma order or how to order continence supplies, our team will happily guide you through it.
FREEPHONE: Call us to speak to one of our friendly team members on 0800 626388. Our phone lines are open 9-5pm, Monday to Friday.
POST: We can provide you with Freepost envelopes so that you can send in your order and prescriptions by post.
EMAIL: Send an email to orders@saltsmedilink.co.uk. Don’t forget to provide your full prescription order details, postal delivery address and Medilink® personal number delivery in the email order.
ONLINE: Log in to your account and use our online ordering form to place your order in just a few clicks, at any time of day. Browse by manufacturer or appliance type to find what you need.
STEP 2
Choose products
Tell us which prescription stoma and/or continence supplies you’d like to order using the product order codes, if you have them.
If you don't know your product codes, don't worry. Your codes are usually printed on your product boxes and on your prescription, or our friendly team can help you find the right items. As Medilink® supplies products from all manufacturers, you can order everything you need in one place.
STEP 3
Send prescription
You can either send us your signed NHS prescription or we can collect it on your behalf. As soon as we receive it, we can get your order out for delivery.
If you live in England, there's an even quicker option. Nominate Medilink® through the NHS Electronic Prescription Service and your GP practice will send your prescriptions to us electronically, with no paperwork for you to post.
STEP 4
Receive supplies
Our friendly drivers will deliver your Medilink® order in discreet packaging directly to your preferred address.
You can choose your home, your workplace or another address that suits you. To find out more about how and when your supplies will arrive, take a look at our delivery options.
Reordering your supplies
Once you're registered, reordering is simple. Get in touch by phone, online, email or post whenever you're running low, and we'll process your prescription and get your next delivery on its way.
Need support or advice?
If you need any further support or advice, then please contact Medilink® today. You can call us Monday to Friday, from 9am to 5pm, on Freephone 0800 626388.
